for NICE Bootcamp in Portuguese and English
Webinars with amazing CX Experts.
Articles featuring modern CX issues.
Cases regarding real life CX applications.
Videos with great CX examples.
And much more....
What if you could provide your Customers with Memorable Experiences, that would trigger their Emotions to get them to come back for more? The NICE Bootcamp can help with that.
The objective of the Bootcamp is to pave the way for the Leaders of Change to revolutionize the way their companies deliver Great Customer Experiences.
The Bootcamp is a compact version of the NICE Program, delivered all in one week.
It is a People and Organizational Development Program that enables the Transformation of Process/Operations driven companies into Customer Centric Organizations.
The Bootcamp summarizes the main steps to get Processes, Tools, People and Culture of the companies aligned with the purpose of delivering Great Customer Experiences.
The Bootcamp is composed of 2 hour long live classes delivered in the evenings, during 5 consecutive days. In total it is a 10 hour long course that covers the mechanisms that create, fulfill, surpass and manage the Customers’ Expectations, as well as the mapping of the Customer Journey and promoting the changes to put the Customer in the center of everything the company does.
Know the NICE Program
NICE is a People and Organizational Development Program, composed of 8 modules, which purpose is to provide the Knowledge necessary for the Leaders of Change to Revolutionize the way their companies will deliver Great Customer Experiences, by way of a complete Transformation from an Operations Driven Company into a Customer Centric Organization.
NICE achieves this objective using 6 basic principles:
– Use of Employee Experience as a tool to deliver Great Customer Experiences;
– Consider Service as a Purpose of the organization;
– Use a hands on approach to Review Processes, Update Tools, Develop People and Change Culture to bring real life results;
– Foster Innovation in CX to drive differentiation;
– Humanistic use of Technology
Most of all NICE puts the Customer in the Center of everything your company does.
CX Knowledge delivered in many ways !
Enterprise is a course for companies, including Classes and Consulting in one optimum customized package.
Consulting is for the companies that already understand the concepts of NICE, but need help on the implementation.
Who We Are
We are a mix. We are young and energetic. We are senior and thoughtful. We are a group of people who have a passion for Customer Experience. More than a team, we are a community, that includes partners and contributors, all aiming the same… to help people and organizations to transform themselves to have the Customers in the center of everything they do. We are …
