What if you could provide your Customers with Memorable Experiences, that would trigger their Emotions to get them to come back for more? 

The objective of the Bootcamp is to pave the way for the Leaders of Change to revolutionize the way their companies deliver Great Customer Experiences.

The Bootcamp is a compact version of the NICE Program, delivered all in one week.

It is a People and Organizational Development Program that enables the Transformation of Process/Operations driven companies into Customer Centric Organizations.

The Bootcamp summarizes the main steps to get Processes, Tools, People and Culture of the companies aligned with the purpose of delivering Great Customer Experiences.

The Bootcamp is composed of 2 hour long live classes delivered in the evenings, during 5 consecutive days. In total it is a 10 hour long course that covers the mechanisms that create, fulfill, surpass and manage the Customers’ Expectations, as well as the mapping of the Customer Journey and promoting the changes to put the Customer in the center of everything the company does.

The NICE Bootcamp can help with that.


Listen from those who already had this EXPERIENCE

Carolina Campos

Marketing and Technology Director at Vesuvius

Ronald Torres

Diretor Geral da Rodobens Seguros

Ricardo Maltez

Mentor and Senior Leadership Consultant

News and Latest Publications



Take a Transformational Approach…


The NICE Mandala

NICE is a People and Organization Development Program, composed of 8 modules, which purpose is to provide the Knowledge necessary for the Leaders of Change to Revolutionize the way their companies will deliver Great Customer Experiences, by way of a complete Transformation from an Operations Driven Company into a Customer Centric Organization.

Nice achives this objective using 6 basic principles:

  • Use of Employee Experience as a tool to deliver Great Customer Experiences;
  • Consider Service as a Purpose of the organization;
  • Use a hands an approach to Review Processes, Update Tools, Develop People and Change Culture to bring real life results;
  • Faster Innovation in CX to drive differentiation;
  • Humanistic use of Technology

Most of all NICE puts the Customer in the Center of everything your company does.

CX Knowledge

delivered in many ways !

Enterprise is a course for companies, including Classes and Consulting in one optimum customized package.

Bootcamp is the compact version of the NICE Program. Can be pre-recorded or Live classes.

Talks is our way to share content in a compact and customized format. Our  Keynote Speaker function

Consulting is for the companies that already understand the concepts of NICE, but need help on the implementation.

Personal is our Mentoring Program for those who want a personalized learning experience.


Who we are


Sérgio Frias

The Mastermind

Dr. Youssef Youssef

Counsellor - Strategist

Fabiana Frias

VP of Finance and Operations

Rachel Tran

Director of Marketing

Thiago Mendes

The Energizer


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