#2 Continuity / No Interruption
Great Customer Experiences require Continuity. The Customer cannot provide his/her identification 5 times to get what he/she needs.
You may also like
CX DRIVER: Technology Working Well
10 March, 2021
CX DRIVER: Continuity / No Interruption
10 March, 2021
#6 Empathy
10 March, 2021