One of the definitions of Customer Experience is “Everything your Customers go through while interacting with your Brand, Products and Services. Are those interfaces that will give rise to emotions and feelings, that will fix memories on the Customers’ brains, …
By Efrat Vulfsons. Since the Covid-19 pandemic, brands need to look for better ways to improve customer experience. As this crisis forces most individuals to go through one of the most challenging periods in their lives, customers expect businesses to …
A number of trends that were already out there were catalyzed by the Pandemic. The social distancing and the lockdowns forced a number of businesses, that were traditionally selling their products in brick-and-mortar stores, had to find solutions to keep …
It is easy to visualize the differences between the older consumers (small online footprint) and the younger consumers (much larger online footprint). The older consumers tend to be more focused on the details, prefer to solve an issue talking to …