What is this Training Game for? The purpose of this Game is to put your people to think about how the body language and the facial expressions can deliver important messages about how your Customer feels about you and how …
How Convenience Can Improve Experience of Your Customer? Do you know 80% of American consumers state that convenience is one of the most important factors of a positive customer experience? Customer Convenience is a wonderful measure of the quality of …
What would you do if you made a promise, counting on the resources available, as per the normal process, but for whatever reason, beyond your control, those resources are not available anymore? The promise made cannot be kept. It is …
What would you do if your Customer was wrong, but could not stop complaining? What actions do you think would be applicable in this kind of situation? Let me present you with a few possible alternatives and my comments about …
