Displaying Technology looks great for your business. It shows that you are modern and up to date with the new trends, until it doesn’t work. The use of technology is normally associated to elimination of jobs for the sake of …
Great Customer Experiences require Continuity. The Customer cannot provide his/her identification 5 times to get what he/she needs. Imagine that: you call the Customer Care lineto a SAC because the product/ service that you bought have some kind of …
More than thinking you know what is good for the Customer, you have to judge things through the Customers eyes , not your own.
Customers do not want to be told what they have to buy. They need to choose, so they feel comfortable with the investments they make.
The Customer Effort is a wonderful measure of the quality of the Experience the Customer is having . It has to be simple . It has to be easy.
More than just doing your job. You have to be Nice and the Customer must want to interface with you.
Great Customer Experiences require Continuity. The Customer cannot provide his/her identification 5 times to get what he/she needs.
Making Technology looks great, until it doesn’t work. Make sure you introduce the technology that works well from the get go.