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The promise you’ve made cannot be kept.

What would you do if you made a promise, counting on the resources available, as per the normal process, but for whatever reason, beyond your control, those resources are not available anymore? The promise made cannot be kept. It is …

Customer is Wrong, but keeps complaining!

What would you do if your Customer was wrong, but could not stop complaining? What actions do you think would be applicable in this kind of situation? Let me present you with a few possible alternatives and my comments about …

What your Customer is saying sounds crazy, but he/she is sure about it.

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Unrealistic Expectations

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The product advertised is out of stock.

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Your people made a mistake and there is a latent problem in your Customer’s car.

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